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Stock items, ship in 1-2 working days. Custom items, normal shipping is 10 working days after the receipt of order or proof approval, depending on product, quantify and complexity of order.
Cancellation of a custom order will incur charges for all product produced plus die charges if applicable.
We require 1-2 working days to produce a proof. Production of order begins the date we receive written approval of the order.
Rush service is available only if our production schedule will allow. Check with factory. Rush charges of 25% (X) of order & overnight freight charges may apply.
All shipments are F.O.B. our Texas plant. C.O.D. additional charges are based on carrier’s current rate. We hold no responsibility for orders lost in transit, and we cannot guarantee “carrier’s” delivery time. U.S.P.S shipping may incur additional charges. This includes insured packages over $50.00, C.O.D. packages and international packages. A $2.50 (X) shipping charge is added to each box.
A charge of $6.00 (P) will be added for each additional ship location.
Pricing-Specification Minimum Invoice
All pricing and specifications in are subject to change without notice. Minimum invoice is $40.00 (P).
Custom orders must be either emailed to us or faxed to our toll-free line. We will not accept responsibility for errors on phone orders if a confirming order is not received prior to production.
When reordering, please refer to most recent invoice number and date of last order. This will enable us to locate original in a timely manner. Also, please specify any changes to original orders.
We require camera-ready black-&-white art. Photographs, photocopies, drawings or faxed art can only be used for cost estimation, and an art charge of $40.00 (X) per hour will be charged to generate acceptable art. Note: This will add an additional 2-3 working days to production.
Custom dies have to be made from black-&-white camera-ready art. We cannot hot stamp halftones, screens or very fine line or intricate detail.
Electronic art is acceptable, using the following formats: CDR, TIFF, AI or EPS – Windows PC formatted (No Macintosh).
Patents & Copyrights
The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.
We are unable to match PMS in either foil or ribbon colors. Due to the hot stamping process on ribbons, close registration of multi-color hot stamping is limited to plus or minus 1/16 inch.
Requests for redo’s or credit must be authorized in writing. All returns must be authorized in writing. Unauthorized returns will be reshipped and charges for freight and handling will be billed. Claims for returns must be made in writing within 15 days of receipt of merchandise. A 10 percent restocking fee will be charged for stock items.
Non-Standard Foil Colors
Rainbow, Teal, Red, Blue, Black, Green, Purple, Lt. Blue, Yellow, Orange, Brown, Maroon. White is available but not recommended.
Any order that requires packaging other than our standard will incur a special packaging fee to be determined on receipt of order.